SriLankan Airlines Official
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Avoid at all cost, non existent customer service
So where do I start. I had a flight from Heathrow to Colombo on 13th December which was canceled but what was bad about the whole situation is complete lack of communication from the airline. They put us in a hotel with 0 information and not even a rep on site to talk to us and we've been told to just wait for an update. This created a very stressful and confusing atmosphere with loads of people making different decision as we didn't know how long they will keep us in a dark. Now it's impossible to hear back from them regarding compensation which they are required to pay by law. On my way back I've been harrased by a flight attendant to move to a middle seat as apparently my seat was needed for another passenger. When I refused , they never put that passenger in an empty middle seat but continued to ask other passages since apparently that passenger's screen didn't work. Mentioned passenger appeared to be on a friendly basis with couple of flight attendants on board. Absolutely horrendous experience both ways and it's still dragging as I still want my compensation