First Home Improvements
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New Door spray painted after fitting
I requested 3 bedroom windows and one composite front door. The windows were fitted with no issues but they could not supply the grey front door i wanted, so I agreed to have a black one. I clearly and obviously asked for a black door and black frame. They fitted the black door but fitted a grey door frame. It looked awful. When I asked why they had fitted a grey frame with a black door they said they didn't know it was ridiculous and it must have been down to the new salesman. I requested a black door frame but they refused. I had to settle for the frame being sprayed. But Iconfirmed on numerous occasions that the spray was guaranteed as long as the door, 10 yrs +. No prep and no lacquer, surprise it's peeling. 1st home have said its not covered by the guarantee. I've emailed the CEO, I'll update you. Well, that didn't take long to resolve once reviews and CEO were involved. However, the spray was applied with no surface treatment, no primer, or lacquer and the guy wasn't a specialist in paint spraying. It will rub off again as it wasn't done properly. I can't put anything on it like a metal plate or a rubber protector as it'll effect the warranty.