Thomas Cook Airlines
View company profile →
Cancellation - so bad it beggars belief
I was recently diagnosed with cancer. I will not be fit to travel for our annual holiday, booked a year in advance. It is not so bad, I have travel insurance that covers this. Naturally the insurance company requires proof. My wife filled in the Thomas Cook online form for cancellation, but 22 hours later we received an email saying "Due to data protection we are unable cancel your booking." So my wife then spend over 35 minutes on hold on the phone waiting to get confirmation that we would recieve the necessary confirmation of cancellation; she was even asked if she would like to fly without me - nice touch that given the circumstances. The confirmation arrived by email 5 minutes later missing the extra meals, baggage allowance and seat reservations. So we are now back in the loop trying to get a cancellation confirmation that matches what we paid.