Energy Ombudsman
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Wet behind their ears and allowed fabricated evidence from BG to be accepted as fact
Well was fine at first they kept me informed fast decision But then BG had to proof that my smart meter was working They accepted some screenshots from BG that was clearly faked to make it look like they had done as they said Meanwhile and I sent screenshots to my case handler they are actually estimated reading not smart readings. I explained this all to my handler who instead of looking into it further closed it without any contact. There is now way to challenge this incompetent decision despite the fact I have evidence showing how badly BG misled them. Very disappointed they allow a large company like BG to fabricate evidence and not look into it any further In the end I made a complaint directly to the case handler manager who upheld my complaint that the service was well below standards. Really annoying though that even though they allowed themselves to be tricked and I had to call them out on it there seems to be no recourse against them