Azamara Club Cruises
View company profile →
Buyer beware
We booked the holiday of a lifetime around an Azamara Cruise in South Africa next January. I will NEVER EVER book with Azamara again. I echo other comments about communications and customer care right from the start, messing up bookings, being impossible to contact. Just after taking our money, they have now changed our itinerary - not just a bit (as you know you have to accept with a cruise) but swapped 2 ports for 2 sea days. As soon as they did this, we tried to cancel - but they would not let us without losing our money. No apology. No replies to my emails. They have changed the itinerary so completely, this is just not a cruise I want now. They tried to tell us they had done it as a result of customer feedback - but if you have booked a cruise of 7 ports in South Africa - how would anyone think that dropping 2 out of 7 ports to spend extra days and nights bobbing about on the ocean would be what anyone would want. They could not even be bothered to answer my emails or complaints. I've had far better customer care from 2 star hostels. Dreadful company. Buyer beware. Read the small print very carefully because no-one will care about you once you place your booking.