GU
Guldsmeden Hotels
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Terrible customer service
Terrible customer service. Due to go on holiday to Copenhagen Monday was called for life saving heart surgery Friday, hadn’t been able to source holiday insurance due to just finding all this out and hotel are being totally unsympathetic and heartless and won’t refund us or allow us to carry over the dates, so unable to work whilst recovering so the refund would have really helped, have reached out to the owners on social media also but it appears Sandra and Marc don’t care either, shocking!!!