SriLankan Airlines Official
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On December 26th
On December 26th, 2023, while flying on SriLankan Airlines' connecting flight QF 3423 from Singapore to Colombo with my husband, two-year-old daughter, and mother, I encountered a deeply disappointing experience with the ground staff. In stark contrast to the delightful service we received from Qantas on the Sydney-Singapore leg, the SriLankan staff unfairly accused us of exceeding the allowed four hand luggages ,baby bag and three laptop bags ,despite all being under the size and weight limits. The staff tried to charge me for excess baggage. They refused to listen to my explanations, treating me with complete disregard for my concerns. Adding to the stress, they denied us the use of our stroller during boarding in Sydney due to 'short staff,' making it incredibly difficult to manage our young daughter. This unprofessional behavior and unnecessary pressure, which ultimately caused a 35-minute delay, have completely discouraged me from ever choosing SriLankan Airlines again.