Marriott Vacation Club
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NO RESPONSE FROM MANAGEMANT
We stayed at Sheraton Vistana from Sunday 07/13 to 07/16. We had to leave the property on 07/14 Monday because there was a water main break. We went back to our house in The Villages so we could use the bathroom and shower since no accommodations were made to assist with this. I understand that this was an issue that occurred and was beyond the front desk control but the last email that was sent was that the water would be on and of throughout the day never that it would be out for over 24 hours. When I went to the desk they assured me that someone from the management staff would reach out and offer some sort of offer. This was on Tuesday at 1pm as off 8pm on Wednesday still no communication from any member of management. This is not what Marriott stands for! Marriott Vacation club charges us over $8000 a year in maintenance fees and or quick to try to get you to purchase more, but once they get your money they never respond to issues! As with anything once one problem arises every small detail stands out. We tried to purchase tickets at the ticket desk and the first guy on Sunday was Rude and more worried about his phone. Then the guy on Tuesday was stuck on the phone with a customer for over 20 mins. I do believe that the only way to make the purchase would be in person but he was by himself and was stuck. Then finally on checking out you send a text for a gift and coffee. We waited for another 20 mins because someone who was checking in (check in time is 4pm not 10am) was there with the girl and she was trying to talk him into a talk this should not happen when people are checking out. When i said this to the girl she said well she’s all alone. Then when i told her about how unhappy we were with the issue with the water all she said was well we told you someone would reach out to you from management there’s nothing else to do. This is the only Timeshare hotel that I know that doesn’t have any management on property for 3 days! Since Marriott has a terrible reputation as not getting back in touch with its owners I am waiting to see if we get any response to this email. I will give Marriott 2 days to reach out before I post this to Social Media. Look forward to some response from Marriott! Just read your response. That’s funny i called Orlando Utilitites commission and they did not have a water main break. The break was in Vistana Villages in the new section of the resort. Why would you lie and say this was caused by a city main break? Chris Tandy Owner! Sent from my iPad