Shabs

Dec 9, 2019

Horrible and dishonest people and…

Horrible and dishonest people and company! Anwar is a big liar. They advertise door to door services and even though I confirmed this with him over the phone, my boxes were delivered to a storage near the airport! When I called him to sort this out, he said he’s never done door yo door and it’s always door to airport. As they do record calls, I asked him to get the recordings but he said he can’t and if I really want to do that I can contact their customer services and see if they can do that! Obviously, as I had no trust in the company anymore, I just wanted to talk to the manager! I called many times to speak to him but “ he was in a meeting” for hours! And eventually they just stopped answering my calls and put me on hold! I wish I had read the reviews for this company before doing business with bunch of dishonest people! The reviews are all true! They make it look like as if it’s a set price but they contact you for more money once you’ve made the first payment! They don’t tell you anything about the extra charges in the other country even though they know about it and when you ask them why you weren’t told, they say they don’t know how much it is! But that shouldn’t stop them from telling you to expect extra charges in the other country! Even if they don’t know how much it will be! Please read the reviews on trust pilot, google and twitter before doing any business with this company. I’ve been in touch with citizen advice to report them for false advertising and I will definitely take this further!