LifeStance Health
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BE AWARE This business is totally DISHONEST
As I searched for a psychiatrist, this was an option that had an earlier appointment than other offices. The first person who answered the phone after 20 minutes hold didn’t know how to answer any basic questions . Called again and got a reasonable person to make an appointment but in order to make an appointment they asked for a credit card number.She said we’ll send you a form online to fill out. I didn’t receive any so I called again and finally I received the form which was longest weirdest and quackery form I have ever seen. As it went further it got scary Because their list of charges you might receive and it was a LONG LIST For example requesting refills $125.00 cancellations $…. AT this point I got the feeling I would be trapped in a dishonest , untrustworthy scam business.. I called and asked a rude useless customer service that I would like to know how much my 20 percent co-pay would be. Useless person said probably $200 to $400 . I felt she was way too off the charts. Asked for manager, didn’t call me back after I asked for the director then their manager picked up the call. She didn’t know either how much I have to pay and said it depends how much doctor will charge. Explained to her any doctor has set time and set visits fee . But she was mumbling something. At this point I was sure they are corrupted business and as other reviewers mentioned probably they cancel the appointment themselves and charge you for cancellation, or will surprise you with lies and nonexistent charges. I will report them to the board of psychiatrists as a dishonest and tricky scam business. DO NOT GO TO THIS BUSINESS.