Lucky Rentals
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Need to clean vans
We arrived at our scheduled time and had to wait 1 1/2 hours to get the van. When we got the van it was really dirty and the grey water tank valve was broken. After driving it off the lot we decided we couldn’t spend three weeks in such a grimy van. We returned it and waited another 45 minutes (understandable) for them to find another van. It was still dirty but not as bad as the first one. After a couple of days of driving it started to smell and realized the grey water tank was never emptied. When paying as much as we did for the van, I would at least expect it to be clean and the grey water emptied. Also we had to ask for a coffee maker (we were finally given a French press) and we were only given one blanket. With no heat and the temperatures in the forties at night, it was a bit chilly. We made do with extra clothing. Customer service was not great and the product was not clean. Luckily it did not break down.