Centauro Rent a Car
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I booked a car online with Centauro…
I booked a car online with Centauro Rent A Car Lisbon, Portugal for an urgent situation, paid in full online, and took a taxi to their office expecting to pick up my vehicle. What followed was the most frustrating and disrespectful experience I've ever had with a rental company. The rude receptionist informed me that they do not rent cars to people living in the country during this time of year and prefer tourists with flight numbers. He kept asking me for a flight number (which I obviously didn’t have as a resident), I explained my situation, only to be told he couldn’t give me the car I had already booked and paid for! My wife offered to give her fligjt numbers as she came to portugal 1 week ago, and this guy refused to serve saying this car is in your husband name. We told him to cancel booking in my name and make it in my wife's name. But to no avail. His cold, dry and unprofessional attitude was "only giving cars to tourists." I asked about my payment, and the receptionist nonchalantly said it would be refunded. No apology, no attempt to find a solution—nothing. My plans were completely ruined because of this unprofessional and discriminatory policy. Centauro Rent A Car is unreliable, disrespectful, and clearly doesn’t care about its customers. If you’re not a tourist, don’t bother wasting your time or money. Absolutely awful service—avoid them at all costs!