TUI Cruises
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Beware medical charges
Firstly, I was reading through these reviews and note that there are a lot of negative comments that aren't directly related to the cruise itself, but to peripheral aspects which are presumably outside of TUI's control, airport issues etc. This was our first cruise and we'd deliberated for a while about whether cruises were for us. The Explorer 2 Caribbean cruise was a fabulous experience. The staff were amazing, professional and attentive. Special shout out to Thiha and Kadek who were our cabin stewards and made the experience extra special. I can't name individual restaurant and bar staff unfortunately as we went to so many different places. Our favourites were Latitude (we breakfasted there most mornings, loved the options of daily specials and freshly cooked food). We also tried Latitude for dinner which was great, as was Vista, Tapas, and Piccadilly's. There were options for speciality restaurants outside the all inclusive band, which we had considered, but with only a week on board we enjoyed the included restaurants too much to want to go elsewhere. So any downside? Some of the evening entertainment was a bit mediocre (but Amy Vaziri and The Collective were especially enjoyable). Full Coverage were okay and I guess it's a matter of preference. I enjoyed their reggae numbers much more than the more disco themed stuff. The show was okay, though in fairness we didn't get to see the full version, but some of the cast performing separate shows were less than great. As many have said in other reviews, the availability of sun loungers was an issue although I did love the policy of ticketing beds that were reserved but left empty for lengthy periods; if they weren't claimed within 45 minutes of ticketing the personal items were taken to reception and the loungers freed up. ONE MAJOR GRIPE. My husband was taken ill over the last couple of days with an awful cough which was keeping us awake at night. We think this was a combination of the effects of air conditioning and being in contact with other coughs and colds. There was a note in the cabin which stated that with certain symptoms, including continuous cough and fever, no charge would be levied for seeking medical help. When we did so due to him struggling to breath on the last night, we were warned there would be a call out charge of over £200. When I pointed out the no charge info, I was told this was only for during COVID. So why is it still showing? Surely the idea is to avoid people being put off seeking medical help and spreading illness further? Overall, with tests and medication, the bill was in excess of £750. In my opinion, the notice formed part of our contract and therefore the call out charge constituted a breach of contract. I will be raising a dispute with our credit card provider under Section 75. Overall though, massively impressed. There really is something for everyone, both on the dining front, and for evenings whether you wanted to see a show, have a quiet coffee and read in The Coffee Port or take part in quizzes, game shows, karaoke etc. There were also quieter entertainment areas where you could enjoy a cocktail and listen to a pianist or guitarist.