Scandic Hotels
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Error in checkout payment and no receipt provided
I was on a business trip with colleagues, the hotel itself was fine, but they messed up the credit cards for the payment and didn't even give me a receipt for what they charged me. After sending an email I got a receipt covering half my stay, I still hope to get the receipt for the other half, so that I can get reimbursed by my company, but it is a lot of discussions just to get a receipt! And of course it causes me trouble as I didn't plan to advance the money and it will require significant time and paperwork to sort it all out. I still have no idea why they didn't charge on the company credit card we gave them at the check-out, it worked fine for some colleagues who did the checkout at the same time... very weird! But not acceptable in any way to charge a customer without telling him and not even provide a receipt!