Infinity Cruises
View company profile →
Hawaii and Alaska cruise
The infinity booking process was poor with Late changes to flights and hotels. The flights were amended back to the ones agreed on booking with some difficulty as our booking rep needed lots of reminding and many emails to change the flights. Two of the hotels we were allocated were unsuitable and we moved. On the positive side when we complained to customer services Rochelle was extremely helpful, she went the extra mile, finding us new accommodation in Hawaii and ensuring the costs we incurred for the overnight hotel in Atlanta was reimbursed, and I have to say the payment was very prompt within 3 weeks of our return to the UK. Despite the problems with the accommodation everything else was fine, the flights were all booked and there were no problems at the airports and we did have an enjoyable holiday. Big thank you to Rocelle for her personal care.