Schumacher Cargo Logistics
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Terrible company
Horrendous company who turned out to be both liars and extorters. August of 2021 we engaged them to ship all of our possessions when we moved from LA to London. After they failed to get our container on a ship for an entire month, they quietly decided to store it on a chassis in shipping container parking lot without our knowledge or consent at a vast cost. We had to keep chasing them trying to find our when our container would leave but they were appallingly unresponsive. When the container eventually arrived in the UK, their UK partners, Dorree Bonner informed us that our container would not be released from the port unless we paid an out of contract additional bill for $3,500 that Schumacher had incurred for the storage. This is in addition to their 'door to door' service costing already costing us $15,000. We messaged them saying the $3.5k bill was theirs to pay not ours but they completely ignored us saying they wouldn't send us our possessions until we paid. Literally extortion. Eventually we took the excruciating decision to pay their unjust bill but they STILL failed to have the container released from the port in time. We eventually received our container in mid-December. Their customer service was appalling and they are frankly criminals profiting from the shipping crisis.