Infinity Cruises
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Do not book with them, they do not deliver what they advertise.
I so wish I’d read this site before booking. Prior to going on holiday I had to check the hotels we were allocated and change one, I also had to fight for all our transfers, alough the advert said transfers included. Also had to query the extra tour we paid for, the itinerary did not match the advert, the manager basically said ‘tough’ I a play on words. I had to chase the transfer docks as they were incorrect. Having flown for our South America . Cruise. There was no transfer. Thankfully I found a lady dealing with a different party. She took us to our hotel. Having complained we were offered a complimentary trip, which was not on the tour guides list so I had to prove to him that we were entitled to go on the trip. I also questioned the flights for us as we had stopover flights an one occasion only 1 hour transfer. Guess what the flight from Rio was delayed by 30 minutes so we missed our connecting flight. Then had to grovel for another flight home and wait in Rome airport for 6 hours. We also had to pay for luggage on one of our flights. Whilst I consider Bárbara Lopez to be a positive knowledgeable lady who does try to care for the customers. The company do NOT support her kind words. I notice some people on review page mention the cruise. Yes. The cruise was fantastic, but that was Celebrity not Infinity. I am waiting for a response to my complaint. And can confidently say. I will never book with them again.