Now Test
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Scam or/and the system is not fit for…
Scam or/and the system is not fit for purpose I had to travel to Romania on 28th March due to a tragic family event, with return flights on 5th April. Followed the guidance and booked all cv-19 tests for abroad and UK. I've purchased the kit test for days 2&8 from Now Test for £169 with 3 days prior to my arrival. I've received my 2nd day test with a 3 days delay and when it finally arrived, I was not able to do my test due to technical log in issues on both Now Test app and website. I've emailed the company to ask for support (as this is the only contact option), however, they came back with a standard reply which did not addressed nor resolved my problem. Meanwhile, since the 2nd day of my arrival I was contacted everyday by the Gov UK cv-19 Assurance Team to check if I am respecting the guidance regarding isolation and testing. The 1st advisor that I spoke with, didn't seem to interested to my issue with the tests, was just keen to finish reading his script, however, another advisor asked me to book another PCR test through the normal route on the gov.uk website. My understanding is the whole purpose of this process is to avoid extra costs for the NHS, when in reality private companies are getting the profit and they could not care less of anything else. In my case I had a negative PCR before returning to the UK and do not have any cv-19 symptoms, I strictly follow the guidance (currently isolating) as I've done since March 2020 however, I was still asked to get a PCR. Now Test - they either don't care or are not prepared for this, no contact, no other response from their side. The cost of the tests is very high and it seems this a scheme in which private companies are supported in increasing their profits, with no other considerations. Personally, I would not travel during this times unless for critical reasons, and would not object to pay a around £50/test (as I did in Romania), it seems a fair price under these circumstances. However, what Gov UK enabled private companies like Now Test (I've read about it and there is a long list) to do is a rip off having into consideration the prices of the 2 days kit tests start at £160 and go up to £399 (depending on availability). I am extremely disappointed and saddened, the whole situation just added up to grief, stress, frustration. I will try to raise this with the bank as per the cv-19 Assurance Team representative's advice. If I could, I would give Now Test a minus, unfortunately, this is not an option....everyone has struggled (some more, others less) throughout this pandemic, to many people have lost dear people due to this...and still others are taking advantage....How is this right??????