Community Utilities
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Avoid any apartment block that uses this company at all costs
TLDR: Avoid any place that uses this company, they charge whatever they want and when you question it they just say deal with it or we'll get the debt collectors. Honestly one of the most incompetent companies I've ever worked with. CU provided utilities for my last apartment and I could hear from other people how bad they were and the apartment block acknowledging the difficulties with them. Moved in Feb, tried about 10 times to register via their portal and phone with no avail. Eventually in June got a bill which I paid off, paid off the July bill and was told I was up to date. Moved out start of August, got a bill in september for the full month of August. Rang and they acknowledge they were having issues with taking people off the system but it would be sorted. Got further emails stating I hadn't paid and they were adding late payment and would contact debt collectors if not paid. Rang and they told me to ignore till final bill. Then in November got the final bill and although they said that I was up to date at the end of July, I somehow had to pay £180 for the 8 days I was there in August (4 day of which I didn't live there). Contacted CU and they said it was because the new bill was going off actual readings. I pointed out that the others were noted to actual readings and they didn't know what to say. Also the new bills were for random periods and had me down as paying in April even though I didn't get a bill till June. The actual reading figures were all different as well so who knows were they get these figures from. The person at CU was lovely and admitted they couldn't work out the bills either as they were confusing but would get back to me to explain all the discrepancies by that evening. They did get back but their reasoning was "My senior says its correct so its correct". And that if I don't pay the bill I would have to pay late payments fees and risk debt collectors. Honestly I think they pull the figures out of their heads and then have no reason when you question them. You also have no way to complain as they aren't regulated and the only way to question this is legally. Top tip: If you're moving into a new apartment, ask what utilities provider they use and if they say Community Utilities then don't do it no matter how good the apartment is. In my apartment block they wanted £1250 a month from some people for a one bed. Finally, I can see from the other reviews that if they reply they'll say please contact us to discuss this further but as you can see contacting them only gets oh we don't know how that is or "the senior says it's correct" so is pointless.