Travel Insurance Direct
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No claim but impressed with customer service
It's very hard to rate an insurance company when you don't have to make a claim (thankfully, we had plain sailing and a fabulous trip!) but I would definitely recommend TID to anyone looking for insurance (in fact I have already recommended them to a friend for her upcoming trip) as the price was great, and I have read very positive reviews from people who unfortunately have had to make claims. Receiving an email asking for feedback is another example of good service and backing their own product. I know of other insurance companies who wouldn't dare follow up with customers for fear of a backlash. I wouldn't hesitate to book TID again - in fact I will be doing just that as soon as we work out where our next holiday will be :-)