Altra Federal Credit Union
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Remote Deposit Not Working
Currently, Altra has an issue with their remote mobile deposit banking app that "only affects a small amount of certain Android users". I found out this "small amount" is about 35% of their users. Altra elected not put a splash banner out on their website notifying affected users of this issue. The only way I found out was when I attempted to deposit a check. I do not live in state and have limited ways to deposit a check remotely. I depend on this feature and the transparency from the credit union to notify me of when there's an issue that could potentially affect me. This has been going on for at least a month and they might have a fix in place sometime this month. How will I know when it's fixed? I just have to keep trying until it finally works. I'm currently shopping for a new deposit financial institution.