Marriott Vacation Club
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The lack of assistance from Marriott Vacation Club customer services
From year to year, Marriott Vacation changes it's basic procedures for something as simple as a transfer of right of occupancy for a unit week. Last year (and for a number of years previously), I have been to call and talk to a live person or use an e-mail address for Marriott Vacation Club customer services to make the desired changes. Now, this year, Marriott Vacation customer services makes you have to jump through hoops just to talk to a live person or provide you with a valid, monitored, working e-mail address to effectuate the desired changes!