Optima Legal
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"Absolutely would not recommend Optima…
"Absolutely would not recommend Optima Legal - nightmare experience!" I cannot emphasize enough - avoid Optima Legal if you’re considering them for remortgage assistance. My experience with them has been a nightmare. Here’s why: First, despite providing them with the correct details of my existing mortgage vendor, Optima Legal repeatedly sent the redemption letter to the wrong vendor for 10 days. I had to be the one to catch their mistake after multiple calls. Imagine that: the customer doing their job for them. Second, their customer service is terrible. Reaching them is like navigating a maze. The IVR system is inconsistent - sometimes it recognizes my reference or phone number, and other times it doesn’t. It’s baffling how their system can be so unreliable. Finally, if you do manage to get through, prepare to wait at least 30 minutes despite being told the “waiting time is 0 minutes.” In an age where customer experience is crucial, it’s astonishing how little they prioritize it. In short, with poor customer service and multiple errors, I absolutely do not recommend Optima Legal.