EZ Car Care
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Great product it’s but let down by delivery times
I have placed several orders through this company as I love the products that they produce as they actually do work well BUT…. Shipping times is a massive disappointment to say the least. It states 4-6 days for delivery and I placed an order on the 28th Jan and 2nd feb and still have not received either. Not an email or any kind of apology at all, when ordering through the website direct you are left waiting up to 3 weeks and beyond for orders to arrive and when you pay for postage for 4-6 days it’s an absolute joke. If you email them you are lucky if you get a response and if you do it’s then blamed on backlog of orders. If you can’t commit to delivery within the specified times you should refund delivery costs which is what I would like and if this doesn’t happen I will be forced to do a chargeback as I have no products which were paid for. It’s an absolute shame as I have recommended this company to many of my detailing friends as well as normal friends and now they have let everyone down with this extremely poor performance in delivery times. I will wait until Wednesday and if I don’t have either of my orders I will be requesting refunds from the bank as well as taking any further purchases to another company. Please sort this out Darren as you do have great products but your shipping times are appalling and will be the companies downfall if you don’t act fast.