Michaels Stores
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I brought three prints to Michaels to…
I brought three prints to Michaels to be matted and framed. There was a sale for 60% off selected frames. With the associates help, I selected one of those frames. We discussed matting and she suggested a reverse in color from what I had chosen. Seeing as she was the expert, I went with her advice. When she began ringing up the sale, I reminded her of the 60% off. When everything was calculated, it was over $800. These prints were 5X5 inches. I asked her if she included the discount and she asked, Oh, did You want that? It then came down to about $300. She recommended their hanging system and said it was very easy to use. Thirty dollars for each print. I agreed. A week later, I hadn’t heard from Them. I called and was told that while installing the hanging system on one of the frames, the frame cracked. Took another week to finally get them. When they were taken out of the wrap, I was struck by how grotesque they were. These were prints of a heart, a rib cage and a lower spine wrapped in roses. The frame was black, her suggestion. I had asked for white to be the predominant matting color. She suggested red. What it ended up looking like was something that belonged in a brothel. She said she could reverse it but I would have to wait. I took them home. The hanging system came with a Set of supplies to attach to The frame. Out of three, only one set was complete One was missing items. The other was missing all together. I was able to hang them as I would without the $90 spent on their hanging system. Finally got them up and I notice all the glass is smudged. From the inside while framing. I am so disgusted with Michaels for Their absolute lack of quality in every aspect of the framing. Will Never use them again.