ginogg

Mar 26, 2021

Driver texted he would be there in 1…

Driver texted he would be there in 1 minute: 1. I waited on my porch until a half hour passed. I called HEB. They said it showed delivery was complete. 2. I walked around the block. Didn't see anything. Looked closer. Driver had left my groceries ON MY NEIGHBOR'S PORCH!!! They had been sitting there for at least half an hour. Including perishables. 3. Driver did not call before delivery & left no phone number. No way to contact him. 4. Driver did not text when finished, so I had no way to know the groceries were delivered. 5. My cottage is half a block from where groceries were delivered. The instructions clearly state that I do NOT live in the main house at (redacted). I live around the corner, in a cottage at (redacted). The instructions give very clear directions to my cottage. A 6 year old child could follow them. Further, I have been receiving deliveries from HEB for over a year (HEB can confirm this). In that time I have never filed a complaint until now (HEB can confirm this also). No other driver has ever had a problem in finding my cottage. 6. It took me 25 minutes to walk back & forth to the place where he left my groceries & bring them to my house. Wasted time. 7. I wasted another 30 minutes trying to find a phone number to call Favor to complain. I guess they are afraid to leave a phone number. It would actually have been better for them to have left a phone number online. Online help REQUIRES FACEBOOK! Sorry, not going there! 8. I am wasting another 20 minutes typing this complaint. 9. Driver wasted time and effort. If he had just driven around the corner into my drive, he could have just set off the groceries in my drive, as all the other drivers have done. As it was, he had to go back & forth from the street up the sidewalk and then up the steps to the porch. 9. NO MORE TIPS FOR FAVOR DRIVERS - OTHER THAN THE MINIMUM REQUIRED. THIS INCLUDES THE GOOD DRIVERS. 10. I strongly urge HEB, which is a great company, to dump Favor.