Abt Electronics
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Customer satisfaction
We recently completed a major HVAC project at our home in Riverwoods, Illinois, and who would've known it but to our surprise, we heard that ABT was in the HVAC business. After shopping around, we decided to go with ABT and purchased a 4 ton and 5 ton HVAC units, a boiler, and a tankless water heater. This was a complicated project, from an aesthetics standpoint it came out great, It should be featured in Better Homes & Gardens of utility rooms, it's a real piece of art! Although this is not a perfect story, the process wasn’t without its challenges, as we had team after team come out to troubleshoot issues, it was at that point I came to realize that if we had chosen any of the other companies, they likely would have walked away after receiving our payment. However, when it comes to customer service and wanting to make a customer happy any business could take a page from these guys. ABT’s commitment to customer service was truly impressive. From day one, Service Manager, Dan Raysby, assured us they wouldn’t leave the job until we were completely satisfied. One persistent issue was with the dampers not closing properly, which required multiple visits to resolve. At one point, I thought I’d have to settle for a less than perfect system, but Dan reminded me of his original promise. He ended up delivering on that promise by involving the manufacturer, along with his team, they finally got everything working to our satisfaction. The bottom line: if I had gone with any other company, I highly doubt I would have received this level of service and dedication. It’s rare to find a company that will come back again and again on their own time and expense to ensure the job is done right. I highly recommend ABT! Jay S