Vessi Footwear
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Market Flat - Outstanding Customer Service
Above and beyond customer service! I ordered a pair of Vessi Soho shoes. They were advertised as a narrow fit and true to size. Unfortunately they were not a narrow fit and more like a half size larger than normal. As this was a final purchase I could not return. I did reach out to Vessi advising of the issue and their response time and service outstanding. I was able to prove these were not fitting as expected and they refunded my money. So what did I do??? I ordered another pair of Vessi's (I already had an older pair and generally love the shoe). I ordered the Market flat and have to say these blew me away. They fit true to size and the most comfortable shoe I have tried on straight from the box. No breaking in period. The foot bed is extremely comfortable, like wearing a slipper. I have been wearing them around the house for a couple of days so have not tested them in wet weather. But like I mentioned before, I have an older pair of City Gate Vessi's and after about 7 years they are starting to wear out. I am going on an overseas trip later this year and they will be my main shoe. Vessi - well done!