Outspot
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Disappointed and Overcharged After a Broken Ordering System
I ordered the DoubleDry dekbedovertrek 100% percal katoen (200x200/220 + 2 pillowcases) through Bol and was later informed that the color I selected was suddenly out of stock. Fine—these things happen. But what followed was honestly unacceptable. Because the partner’s system failed to update stock correctly, my order was cancelled and now I’m expected to pay nearly double the original Black Friday price for the exact same product. That’s not fair by any standard. I even tried to switch to another color that’s still available on Outspot’s own website (light green or jeans blue), but there I’m told I would need to pay delivery fees—something I intentionally avoided by ordering through Bol in the first place. And when I contacted Bol, they simply replied that since this is a partner product, they can’t match the original price I paid. It honestly feels like I’m being penalized for a mistake on the seller’s end. I’m furnishing my new home and now I have a bed without any covers, simply because the ordering and communication systems did not work as they should. A really frustrating experience, and definitely not how a customer should be treated.