scam
I was looking for an online tutor for my son and came across Cluet tutoring based in NZ. The sales people contacted me and offered a cheaper deal which was $47 per session for the first 2 weeks. I was told by the sales team member Hayden that if the tutoring wasn't a good fit then I clould cancel straight after the first session.I did try to cancel after the first session but my call was immediately directed to an automated service with options to log into your online account or speak to someone so I wanted to speak to someone and the line just went dead after 3 rings. I tried a number of times with the sales number and the support number but the line just rings and hangs up after 3 rings.My next step was to use their chat bot messaging service which doesn't assist and says that it will get a representative to communicate with you. Then you just get an automated message saying to cancel online. I went to our online account which doesn't allow you to cancel after your first session. After days of not getting anywhere we decided to just finish the trial and be done with it and still try to cancel online to no avail. but they were still taking money out of our account and I can't stop them. I wrote on the chat bot and finally got someone to explain the situation to and they immediately blocked our login to our account and continued to take money @$90 per session AUD. We didnt even have any way to finish the trial lessons that we paid for or the future lessons that they continued to deduct money for but blocked our account. After more efforts to contact them (and still trying) the full amount they have deducted is $647.18 AUD. From an original trial offer for 2 weeks @ 2 lessons a week that we could not cancel which should have been $188. We were unable to even take the fourth lesson as we were blocked. More attempts to contact them on the chatbot messages I threatened to tell the consumer affairs. They returned 4 payments of $90 only. This business is a scam. They do offer tutoring but lock people in with a fake trial that you are unable to cancel after the first session and unable to call the sales line again. There are no support lines available. The phone support number disconnects after a few rings. There is no email. only a chatbot which just directs you back to the website. Once they have your phone number, you seem to get blocked. I have reported them to the NZ consumer protection