Southwest Airlines
View company profile →
When attempting to update my trip…
When attempting to update my trip (Wanna Get Away Plus) from Sunday flight to a Saturday flight, I was able to select 2 seats for $523 using the app. However, the app does not allow you to update a reservation when you have a lap child (a very ridiculous restriction). I immediately called southwest, and they informed me the tickets were now $840. I expressed how I could see the tickets on the app (even after refreshing) and after 20 mins, was able to get the agent to split my reservation so my wife's ticket was $523 and my ticket was $840. They were unable to honor the price I should have received if the app had just worked. Further, the agent was not able to come up with this solution - I had to suggest it in order to reduce my additional cost from $700 and something to $380. Overall, I am very disappointed in southwest and hope they can resolve this issue.