Travelocity
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Travelocity and Cape Air Awful Customer Service
We booked a round trip flight to Puerto Rico for our daughter. Both flights involved several legs. On the trip down, the first leg was canceled due to weather. Because the next leg was leaving the next morning she was able to get to the next airport via bus and cab and still get to her destination. On the return the last flight in her set was canceled. She ended up booking her own flight to a near bye airport and then getting a bus, ferry and cab to her destination. We called Travelocity to request refunds. They spent about an hour on the phone repeatedly putting me on hold trying to contact the airline in question. They gave up and said they'd research and call back in five days. Never called but did send an email asking how I liked my service. Now called again several weeks later. Agent was very hard to understand and really had trouble figuring out what the specific flights, etc. were. Then she says I have to talk to Cape Air to see if they'll give a refund so back on hold. As I write this I'm coming up on an hour waiting. I asked if she can call me back once she talks to Cape Air but no can do. Really awful customer service. I don't understand why Travelocity can't require airlines to be responsive or why they can't work the issue and then call the customer back. I will never book a flight through Travelocity again. It just involves a middleman who slows things down. I would be far better off talking to the airline directly.