Wise.com
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Years of trust, and now my income is cut off without an answer
I am a freelancer, and for many years Wise was the one place I trusted completely. Every payment from my international clients, through Upwork and directly, came into my Wise account, and I always kept my funds there. It was not just an account for me. It was how I earned a living and supported my family. Then I opened my email and saw that my account had been closed. No reason was given, only a message saying Wise could not share it. I was shocked. To the best of my knowledge, I only ever used this account to receive honest payments for the work I do every day. I have nothing to hide, and I read the message again and again hoping I had misunderstood. I understand that Wise is a regulated company and has rules it must follow, and I respect that. But for someone who depends on this account, being cut off without any explanation is deeply painful. All of my incoming payments depend on it, and I feel helpless not knowing what to fix or what to say. I have submitted an appeal, but did not work. To Wise, please remember that behind every account there is a real person who works hard and depends on your service. A little more guidance and compassion when closing accounts would mean the world to people like me.