Oh! Nuts
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Faulty website and horrible customer service
I ordered two items as a Mother's Day gift to be shipped to my mother's address. They arrived a day earlier than requested and to MY address, not my mother's. I figured I must have somehow made a mistake so I went & ordered them again. However, when checking out, the website wouldn't allow me to enter a different billing address without changing the shipping address. I tried a dozen times to get the shipping address to remain the correct one but it kept changing it to my billing address. So that's why the package went to me instead of my mother. The confirmation email only shows the billing address so I had no idea what happened the first time. I called customer service this morning (since the company is closed Fri-Sun) and was told I needed to ship the items myself to my mother after receiving a mailing label they'd send me. Why on earth would I want to wait over another week after the holiday to get these now-stale items to my mother? I explained what happened and that it was the fault of the company's website, not me, but the very uninterested and unprofessional customer service rep couldn't have cared less or been less helpful. Very disappointed and will never recommend or use this company again.