Vaporesso
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Do Yourself a Big Favour and Avoid
I ordered a Veco Plus tank from the online store along with a set of coils. After about ten days I noticed that my order was still "unfulfilled", so I emailed them and asked why it hadn't shipped. They replied and said that the tank I had ordered wasn't in stock and asked if I wanted it in another colour. I refused as the tank that they did have in stock was already available in the UK and I didn't want to pay import fees if it wasn't necessary. Instead, I asked for a refund. I received a refund about a week later but it wasn't enough to cover what I originally paid. Rather than refunding the original transaction, they chose to send the money as a new payment in the wrong currency. Due to the UK's currently fluctuating currency, it meant that I received less than what I had paid them originally. Also, because the store is in China, I was charged two foreign transaction fees by my bank for the original payment. If they had simply refunded the original payment it would have reversed these fees and it would have been the correct amount. I emailed them with screenshots of my bank statement and explained as clearly as I could what had been charged and what I had lost including the difference in the refund amount. They apologized and said that is was due to the refund being done in another currency. I asked why I should have to lose money because of their mistake and asked why they didn't just refund the original transaction. However, after that first reply, they just kept saying that the order had been canceled and it would take about 8-15 days for it to show up in my bank. I replied a couple of times saying that the refund had been processed but it was for the wrong amount but it was like talking to a brick wall. The whole thing was a waste of time and money but after reading other reviews about packages not turning up, i'm just glad I got most of my money back without waiting even longer for it to never arrive. I love Vaporesso tanks because of the taste that the ceramic coils give but I will never make an order from their website again, or from any website based in China. I knew it was a risk seeing as they didn't have Paypal but I wanted the Veco tank. So, lesson learned I guess. It's a shame because Vaporesso products are very good (at least in my experience) but with customer service like this, I can't see them being around for long.