jomac

May 23, 2020

I had read some negative reviews about…

I had read some negative reviews about this company and was doubtful about ordering ,but I love the designs of the sweatshirts so I decided to give them a try.I received my order in the time they said and it wasn't quite the same as I had ordered,The image was slightly larger ,so I sent it back for replacement.The customer service was fantastic and very quick to answer my queries.They authorised my return and within a week they received the package and sent me a replacement.Due to the Coronavirus lockdown, I didn't receive delivery of my replacement owing to the Polish postal service (not the fault of Live Heroes) so they refunded my money without question AND the cost of postage .During the whole process I was treated courteously and politely and above all efficiently particularly by Paulina.I can only relate my review to my experience,but I will definitely purchase from them again.