Pet Drugs Online
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Beware if you are placing a…
Beware if you are placing a prescription order. You have to place the order (& pay) first, to get an order number, which you pass onto your vets. The vet can then email a copy of the relevant prescription with an order number. I placed the order on Monday and paid for 1-2 day delivery @ £6.99. My vets emailed the prescription to petdrugsonline, also on Monday. I then get an email saying prescription orders can take up to 48 hours to process, by the prescription team. No mention of a despatch delay at point of order. It's now Thursday, and after repeated emails and a phone call - saying I needed the medication by Friday latest - still not got a confirmation that this has been sorted. Kinda makes a mockery of the 1-2 day delivery charge - which they have refused to refund. They are undoubtedly much cheaper than sourcing direct from own vet. But, just beware if you need a fast turnaround on medication as takes at least 5 days.