Japan Crate
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Do not order through Sugoi Mart
Since Sugoi Mart does not have it's own page, I'm including a review for it here as it is the shop portion of Japan Crates brand (where you can buy all the snacks they include in boxes and more) and I believe it reflects on them as a brand, especially based on other reviews I'm seeing here. They don't care about their customers and will happily lie, mislead them and make their lives more difficult. I made two orders a few days apart at the beginning of May, one with Saver shipping and one few days later with DHL shipping because Saver was no longer available. The DHL shipping is more expensive so I made sure to carefully curate my order so that it would make that shipping cost worthwhile. A few days after my second order I got a notification that one of the items from my first order had gone out of stock and that they would be refunding me and that the order has shipped. This bothered me a bit because I don't like that they do not give you a chance to cancel or adjust orders when an item goes out of stock and instead change it without your permission, but it was a small item so I didn't think much of it. That same day I got an email from DHL about my order shipping... for the order I made with Saver shipping... Weird but I guessed they must have just had to switch the shipping because of Japan's Post closing down. Again, didn't think much of it. Then I got an email that I owed DHL 18 CAD for this order??? I investigated, thinking this was way too high to be duties or taxes and I was right, it was neither, it was additional fees that DHL applies to all orders coming into Canada over 20 CAD. Sugoi Mart's website says NOTHING about additional shipping fees, only suggests that you may have to pay duties or taxes. But more importantly, I didn't even select DHL for this order, Sugoi Mart switched it. Then I got a notification that one of the items on the second order went out of stock and that that order shipped. So now I'm wasting money on that expensive shipping because I'm getting fewer items in this order AND I realize I'm going to have to pay another 18 on this order. I emailed DHL to complain about these additional fees as they are not listed on Sugoi Mart's Website and they tell me that it's on Sugoi Mart to list them and that I should ask them to reimburse me. So I emailed Sugoi Mart and first they tried to tell me that it's duties (its not) then told me they'd never head of these fees and asked for an invoice, which I sent. Didn't hear anything from them for over a week and when they got back to me, they insisted again that it counts as duties (it doesn't). This has been the worst customer service situation I have ever dealt with. Japan Crate and their related brands do not care about their customers whatsoever.