Intercounty Estate and Letting Agent
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Avoid this company
Well, a star is too much for Intercounty. We rent the previous house with them on Terlings Park and we received the house in very bad condition from painting, cleaning and patio. We made a complaint to their head office in Bishop Stortford and been able to recover £150 for the cleaning as the condition was very bad but we still lost more than £380 as oven and carpet need to be done. They marked in inventory that carpet will be cleaned but they never come and never refund the money we paid for carpet cleaning. The first day we move there we found the radiator in kitchen just stay in one screw and one corner on the floor. A person called Ricci told us someone will come to fix the radiator and patio. They came to fix the radiator after 2 weeks and next day we found the radiator on the floor. Imagine if one of our kids was next to this. We stayed two weeks with the radiator on the floor again in the kitchen. So, in total after one month the radiator was fixed. We asked about patio repair and we receive an answer in writing that landlord don’t have anymore ,, thoughts’’ to fix this. When they come on the first inspection their staff seen a piece from the roof that was very dangerous and anytime can injury someone as was on top the kitchen door. After their report nobody came 9 months to remove this. When we moved, they said the landlord is looking to hold some money from deposit because we forgot 2 or 3 adhesive hooks in the bathroom. Same landlord that don’t have any ,,thoughts’’ to fix anything. After one month we moved they didn’t provide an answer how much they look to keep for this and all our deposit is on hold which we understand that to remove the adhesive hooks it cost all our deposit £2538. We will start the ADR Services on My Deposit to recover our deposit and a claim against Intercounty. Also, we will report the Intercounty to any Trading Association they are making part for unfair practice. All tenants and landlords be aware that any contractor they send they need to ad 10% plus Vat which is Intercounty commission. I have an approved contractor form in front of me and this is a contract between Intercounty and contractor. Maybe after my review someone in their head office can see that to remove few adhesive hooks don’t cost £2538 which is our deposit that is not received after one month, we vacated the house. Another three tenants they will share this week same experience with Intercounty.