Travelocity
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Booked a flight Vancouver to Ottawa…
Booked a flight Vancouver to Ottawa with Air Canada on Travelocity. I did a chat with Travelocity to see if I could change my ticket dates. They said no. I contacted Air Canada just to verify and received same answer. A few minutes later I get an email telling me I cancelled my flight. Travelocity blamed AC. AC Management confirmed with me that Travelocity cancelled it, they could see IP address in India that did it and they could do nothing for me. It was non refundable ticket. I had to rebook and more than double the price. The fight with Travelocity was endless but once they knew I was going to file a chargeback with my bank they refunded me the money stating it was still AC's fault. I asked them who was going to cover my difference in price? They were acting as my agent. They should cover me and deal with it however as I did not cancel my flight myself. They claim to have no knowledge of IP address to trace etc etc. I said I find that hard to believe that your techs cannot access that information. I am still battling and filing about the difference I had to pay. They were upset that I cancelled my Car rental with them. I asked them how do you know I did it if you cannot see IP address? Of course they were caught off guard and cannot answer that. Its pretty clear that when I chatted online with agent to ask about changing my flight they cancelled it. I downloaded entire chat. Not once did I say cancel nor did they ask me if I wanted to cancel. Travelocity needs to own up to their error. More and more horror stories of this company. They need to be shut down. Someone needs to take out class actions for some of this stuff. Great for searching for different flights but from now on I will book directly with airline once I choose my path.