RSD Travel
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We were due to travel to Cyprus on 29th…
We were due to travel to Cyprus on 29th April. I had contacted them in March to check that the trip would still go ahead and I was told that it certainly would. On April 7th I received a phone call to notify me my trip was cancelled and offering me a credit note/voucher which I declined, requesting a refund. On the 9th April I received an email verifying the cancellation. After much tooing and froing with emails I eventually managed to get a reply saying that yes I could have a refund but it would not even be considered until 28 days after the DEPARTURE date. That is 50 days in total which even in these times I find unacceptable. I have not heard from them since so I am now going to ask my credit card to process a chargeback. This hardly inspires customer confidence. Communication is lacking on a grand scale In response to RSD, and this is not the place for ongoing comunication, We have communicated extensivelyto no avail