SN
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Friendly Shuttle, Unfriendly Check-In
Overall, a good rental experience. The car was in great condition and the shuttle lady was outstanding—very friendly, helpful and welcoming. Check-out was smooth with no issues. However, check-in was very disappointing. The staff member seemed rushed and uninterested, with no greeting or effort to assist. It felt like she was just there to pass time and get through her hours, which gave a poor first impression. With better customer service at check-in, this could have been a great experience from start to finish. It honestly felt like she didn’t enjoy her job and was simply going through the motions.