CAMPING-CAR PARK
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Unfair treatment. Don't care about customers.
We made the mistake to use the privilege pack to be able to enter an area. The machine wasn't working and we thought we could just reserve and enter. The area was empty and we were in front of the barrier. This was not a reservation but a bypass to be able to enter. We were not aware that privilege reservations are 12 to 12, our mistake. We left before 24h and were charged 5,5 for the "extra" time...except, there was no extra time since this was caused by their faulty machine. Customer service is rude and shows zero empathy, only blaming us for not calling them when we had a problem (we called in the past and they didn't speak english btw), instead of understanding we meant no harm, they choose to teach us a lesson. Very shortsighted if you ask me, I hope they enjoy the 5.5 as that's the last money they see from us. THIEVES!!!!!!!!!!!