Rebel Internet
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5 stars after a bumpy start
We have recently trialled Rebel internet as we live in one of the few areas of London not linked up by fibre optics. Rebel internet offers enhanced routers that work with traditional phone lines maintained by Openreach. We live in an old property converted to flats. It turned out that the initial installation was partial as the engineer didn’t locate the main line into the building. We had many outages and faults because the router was plugged into one of the secondary extensions in the flat and the data was backing up in the different parts of our circuit. We know all this because of an exceptional Openreach engineer, Ali, who in combination with the amazingly responsive Rebelinternet HQ team, diagnosed and sorted out the problem. So after a slightly bumpy start I’m giving 5 stars because the customer service is second to none and for the first time in a year we have stable, decent broadband speeds. I can also check my speeds from anywhere in the world. Awesome!