Tracy

Apr 20, 2015

Update to Two Stars Since Item Finally Arrived

I did finally got a call back today after another half day of voice mail. The rep was very helpful and although the email had the wrong tracking number the rep called me back right away with the correct one. The item had shipped on 4/17 and was actually delivered just about 20 minutes ago to my niece 4/21. I am happy she received it however I do think this company needs to improve on response time and customer service. There should be no voice mail and I should have the tracking number sooner than a couple hours before the item is delivered. It was a very stressful experience.