Elizabeth Hernandez

Dec 20, 2025

Great rates but customer service could be better

I've been using SoFi for my student loan refinancing and personal loan needs for about 2 years now. The interest rates are definitely competitive and better than what I was getting elsewhere. The mobile app is pretty intuitive and makes managing payments easy. However, when I needed to contact customer service about a payment issue, it took several days to get a proper response. Overall satisfied but they need to improve their support response times.