Michaels Stores
View company profile →
Received wrong item
So I ordered a coat rack, and the box came. It was addressed to me, but inside there was a completely different item worth half of what I ordered, and a packing slip for that item with another persons name and address on it. Honestly I’ve been ordering things online for years and I’ve never had this happen once. Reading the reviews from other customers this is not a one off thing, it apparently happens often. I called customer service, and apparently their policy on this is to make the customer print out a return label and then have to return the package. I feel like it wasn’t my fault, I shouldn’t have to do this. In any case, I don’t have access to a printer. I was a little annoyed at this, and the guy I was speaking to transferred me to someone else, who just sent out the item I was supposed to receive. He gave me the option of a refund or that, and I still wanted my item so I chose that. I feel that should be the primary option, your customers shouldn’t have to do anything when it’s not their fault that someone at the packaging facility screwed up.