EM
Emerald Cruises UK
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Not a good start
Not a good start. They cancelled my holiday and sent me an email setting out their preferred options as to how I could spend their Future Travel Credit. I declined their kind offer and asked for a full refund to which I am entitled to according to their own Booking Conditions and to The Package Travel and Linked Travel Arrangements Regulations 2018. Had a reply today telling me what a good offer their FTC was and making no mention of any refund. Replied that I wanted my refund within 14 days of the cancellation of my holiday. Copy to the CMA and to my MP. Will not hesitate to go to the small claims court.Incidentaly,there is no mention of FTC in their Booking Conditions which form a contract.