Mitsis Hotels
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Room filled with staff's cigarette smoke
I booked 5 nights at the Mitis Alila Hotel in Rhodes. Our room was fantastic but was spoiled by 2 big issues: 1. There was a staff stairwell in the corridor leading to our room and staff were smoking at the bottom and it was filling entire floor with cigarette smoke. The smell was coming under the door into our room, it was so strong our clothes were starting to smell of smoke. We alerted the front desk who confirmed staff smoke there and did nothing about it! This really ruined the nice room we had, I ended up putting a towel all around the bottom of the door to stop most of it coming in at night. 2. This hotel has lots of lovely restaurants on site, unfortunately we were unable to book any evening slots in any of these during our stay, they were all fully booked... Considering I couldn't book before arrival I am disappointed more slots were not put on for the amount of people there, there wasn't a shortage of guests. When using the adults only breakfast room we had to wait 50mins before our order arrived, we also experienced this in the buger restaurant too. Whilst staff are lovely, they are expectionally slow at delivering a fast service. You have to allow atleast 1 hour after ordering for your food to arrive which isn't really acceptable for a 5* hotel. Additionally when on the terrace for drinks, again its table service so you cannot just walk up and order drinks, the service here is incredibly slow, one evening we sat for 45mins without anyone coming to take an order, we gave up and went back to our room. Unfortunately due to the above 2 bug issues I am unable to say this is 5* hotel to anyone. I was going to give more stars however inhaling second hand cigarette smoke is really not what I want on holiday and it's proven to cause health issues, the fact nothing was done to resolve this really disappoints me. Additionally when we arrived at around 10pm after a full day of travelling to get there, we arrived and there was extremely loud music coming from behind the front desk. It turns out there was a wedding going on but it was so loud we couldn't hear anything the front desk person was saying, it would have been nice to have been informed of this prior to arrival so we could have set our expectations correctly. On a positive note, the staff were all pleasant to deal with. The team on the beach bar when we were there were fantastic and the hotel was always kept clean.