Affinity Water
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Corporate Greed And Money.
I would like to give -5 review or as low as possible for this monopoly company. I lost a long drawn out complaint concerning paying the premium rateable value tariff for over 20 years. Affinity Water failed to provide explicit, clearly highlighted (in bold red upper case ideally!) information on correspondence, emails etc..that I could pay significantly less by switching to a water meter. When their rude engineer checked the property it turns out that a water meter was not an option so I got switched to the much less expensive 'assessed charge' rate. If the system was fair and transparent instead of crooked i.e. biased in favour of the failed UK water companies imho. I would simply get the historical overpayment, on my part, returned to my bank account. The prohibitively long drawn out, deliberately complicated ombudsman process is a waste of time as they were never going to do their job and force Affinity Water to refund the considerable overpayment which would set a precedent for other legitimate claims. They (CCW or CEDR WATRS) were not impartial or fit for purpose imo. If you haven't kept up payment to these water companies they will pursue you for every last penny or in the case of equally poor performing energy utility companies hold on to your account credit rather than promptly returning the money to your account as a similar example of a broken system. The fact that after a lengthy dispute with these 'criminals in suits' imho I am stuck with this horrible water company as can't switch to an alternative company is adding insult to injury. You have to despair when you see the Trustpilot review score of CEDR, for instance, that would read a scarcely merited 1 star if it was solely reviews of their adjudication role instead of including the irrelevant, imo, educational bs courses or along those lines. Why does Affinity Water not feel the need to reply to all the damning reviews posted on Trustpilot? The theory of a transition from capitalism to Techno-Feudalism, by Yanis Varoufakis is interesting imo. A good article by Andrew Curry featured on Resilience.org 'Turning Utility Companies Into Investment Vehicles' published July 03 2023 helps to explain the 'why' imo. A final comment is that despite my complete lack of faith in Affinity Water, CCW, CEDR WATRS I intend to continue trying to use water sparingly i.e. I have an ECO shower installed and don't need to receive impersonal, glossy emails from Affinity Water about conserving water supply etc.. to do the right thing because the bigger picture is to try to through community togetherness protect our environment and biodiversity. Affinity Water's insincere e mails, questionnaires on water saving tips etc..is the equivalent of 'do as I say, not as I do' in my opinion.